Q1：What is the advantage of the Starsgem？
Competitive price, enuogh stock, high quality, excellent service.
Q2：What is the jewelry and Stone MOQ？
1 piece.
Q3：Can I engrave a logo on the jewelry？
Yes , OEM and ODM are available.
Q4：Can I customize my jewelry？
Yes , we can customize the gems and jewelry as your request.
Q5：How can I get guarantee？
If any defect, please contact us firstly, we will analyse it, than handle the problems.
Q6：how can we guarantee quality？
We offer always a pre-production sample before mass production, and always final Inspection before shipment.
Q7：How long could I get my order？
1-2 day send out if in stock.15-20 days if out of stock.
Q8：What payment method can I get？
You can pay through the platform,we also can accept Paypal.More payment method or else questions,please contact our store service assistants,we always online.
Q9：Return policy？
We expect you to love your moissanite,lab grown diamond or jewelry. Should you be unhappy for any reason, return your item within 7 days for a full refund, less any non-refundable deposits or re-stocking fees. Moissanite,lab grown diamond or Jewelry must be in new,unworn condition and customer is responsible for return shipping. A return shipping label will be provided for a small fee.
For Customized jewelry , If the product is not a quality problem, we do not accept return or exchange. Customized jewelry can be repaired for free within 3 months, customer is responsible for shipping and tax.
